{"id":25959,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:00","modified_gmt":"2024-12-04T04:39:00","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/cs\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Hl\u00e1\u0161en\u00ed chyb"},"content":{"rendered":"\n

Hl\u00e1\u0161en\u00ed o chyb\u011b lze odeslat p\u0159\u00edmo na podporu a nahl\u00e1sit v n\u011bm probl\u00e9my nebo chyby a obsahuje informace a protokoly o va\u0161em \u00fa\u010dtu a nastaven\u00ed.<\/p>\n\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Upravit<\/a><\/caption>\n
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P\u0159edm\u011bt<\/p>\n <\/td>

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P\u0159edm\u011bt hl\u00e1\u0161en\u00ed chyby. Pokud chcete p\u0159idat tuto hl\u00e1\u0161ku k existuj\u00edc\u00ed hl\u00e1\u0161ce podpory, uve\u010fte \u010d\u00edslo hl\u00e1\u0161ky. <\/p>\n <\/td>\n<\/tr>\n

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O\u010dek\u00e1van\u00e9 chov\u00e1n\u00ed<\/p>\n <\/td>

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Podrobn\u011b popi\u0161te, co jste ud\u011blali a co jste o\u010dek\u00e1vali, \u017ee se stane.<\/p>\n <\/td>\n<\/tr>\n

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Skute\u010dn\u00e9 chov\u00e1n\u00ed<\/p>\n <\/td>

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Podrobn\u011b popi\u0161te, co se p\u0159esn\u011b stalo. Chybov\u00e9 hl\u00e1\u0161en\u00ed uve\u010fte P\u0158ESN\u011a. Pom\u016f\u017ee tak\u00e9, kdy\u017e do p\u0159\u00edlohy p\u0159id\u00e1te sn\u00edmky obrazovky. <\/p>\n <\/td>\n<\/tr>\n

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V jak\u00e9m \u010dase se probl\u00e9m vyskytl?<\/p>\n <\/td>

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Uve\u010fte pros\u00edm p\u0159esn\u00fd \u010das, kdy jste obdr\u017eeli konkr\u00e9tn\u00ed chybovou zpr\u00e1vu\/probl\u00e9m.<\/p>\n

V nejlep\u0161\u00edm p\u0159\u00edpad\u011b uve\u010fte i sekundy, nap\u0159. 18:55:27.<\/p>\n <\/td>\n<\/tr>\n

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Lze probl\u00e9m opakovat? Pokud ano, jak (podrobn\u011b)? <\/p>\n <\/td>

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Podrobn\u011b popi\u0161te, jak m\u016f\u017eete probl\u00e9m reprodukovat.<\/p>\n <\/td>\n<\/tr>\n

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Fungovala tato funkce d\u0159\u00edve podle va\u0161ich p\u0159edstav? Pokud ano, do kdy? <\/p>\n <\/td>

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Pokud nev\u00edte, nechte pr\u00e1zdn\u00e9.<\/p>\n <\/td>\n<\/tr>\n

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Byly v syst\u00e9mu provedeny n\u011bjak\u00e9 konkr\u00e9tn\u00ed zm\u011bny, ne\u017e se tento probl\u00e9m objevil? Pokud ano, jak\u00e9 zm\u011bny (podrobn\u011b)? <\/p>\n <\/td>

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V\u017edy uve\u010fte, jak\u00e1 byla va\u0161e posledn\u00ed zm\u011bna nebo akce p\u0159edt\u00edm, ne\u017e se probl\u00e9m objevil, i kdy\u017e si mysl\u00edte, \u017ee je to irelevantn\u00ed.<\/p>\n <\/td>\n<\/tr>\n

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V p\u0159\u00edpad\u011b pot\u0159eby: Kter\u00fdch model\u016f za\u0159\u00edzen\u00ed a verz\u00ed opera\u010dn\u00edho syst\u00e9mu se to t\u00fdk\u00e1?<\/p>\n <\/td>

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V\u017edy uv\u00e1d\u011bjte p\u0159esn\u00fd n\u00e1zev verze opera\u010dn\u00edho syst\u00e9mu (nap\u0159. iOS 14.7.1 nebo Android 11).<\/p>\n <\/td>\n<\/tr>\n

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V p\u0159\u00edpad\u011b pot\u0159eby: Jak\u00e1 je ve\u0159ejn\u00e1 IP adresa a\/nebo s\u00e9riov\u00e9 \u010d\u00edslo za\u0159\u00edzen\u00ed?<\/p>\n <\/td>

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Uve\u010fte alespo\u0148 jedno, i kdy\u017e se to t\u00fdk\u00e1 v\u0161ech za\u0159\u00edzen\u00ed.<\/p>\n <\/td>\n<\/tr>\n

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Zahrnout soubory protokolu<\/p>\n <\/td>

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Za\u0161krtnut\u00edm t\u00e9to mo\u017enosti ode\u0161lete soubor protokolu s hl\u00e1\u0161en\u00edm chyby. Doporu\u010dujeme to ud\u011blat. <\/p>\n <\/td>\n<\/tr>\n

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Z\u00edsk\u00e1n\u00ed aktu\u00e1ln\u00edho stavu VPP od spole\u010dnosti Apple a zahrnut\u00ed do hl\u00e1\u0161en\u00ed o chyb\u011b<\/p>\n <\/td>

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Obsahuje informace o p\u0159id\u011blov\u00e1n\u00ed licenc\u00ed VPP. Aktivujte ji pouze v p\u0159\u00edpad\u011b, \u017ee v\u00e1s o to po\u017e\u00e1d\u00e1 podpora nebo pokud se v\u00e1\u0161 probl\u00e9m t\u00fdk\u00e1 VPP. <\/p>\n <\/td>\n<\/tr>\n

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P\u0159\u00edloha<\/p>\n <\/td>

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P\u0159ilo\u017ete jak\u00fdkoli soubor, kter\u00fd by mohl b\u00fdt u\u017eite\u010dn\u00fd (nap\u0159. sn\u00edmky obrazovky s chybovou zpr\u00e1vou).<\/p>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

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