{"id":41478,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:01","modified_gmt":"2024-12-04T04:39:01","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/lt\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Prane\u0161imas apie klaid\u0105"},"content":{"rendered":"\n

Prane\u0161im\u0105 apie klaid\u0105 galima si\u0173sti tiesiai palaikymo tarnybai ir prane\u0161ti apie problemas ar klaidas, jame pateikiama informacija ir \u017eurnalai apie j\u016bs\u0173 paskyr\u0105 ir s\u0105rank\u0105.<\/p>\n\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Redaguoti<\/a><\/caption>\n
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Tema<\/p>\n <\/td>

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Prane\u0161imo apie klaid\u0105 tema. \u012etraukite bilieto numer\u012f, jei norite tai prid\u0117ti prie esamo pagalbos bilieto. <\/p>\n <\/td>\n<\/tr>\n

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Tik\u0117tinas elgesys<\/p>\n <\/td>

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I\u0161samiai apra\u0161ykite, k\u0105 dar\u0117te ir ko tik\u0117jot\u0117s.<\/p>\n <\/td>\n<\/tr>\n

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Faktinis elgesys<\/p>\n <\/td>

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I\u0161samiai apra\u0161ykite, kas tiksliai \u012fvyko. Tiksliai nurodykite klaidos prane\u0161imus. Taip pat pad\u0117s, jei \u012f pried\u0105 prid\u0117site ekrano nuotrauk\u0173. <\/p>\n <\/td>\n<\/tr>\n

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Kada susid\u016br\u0117te su problema?<\/p>\n <\/td>

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Nurodykite tiksl\u0173 laik\u0105, kada gavote konkret\u0173 klaidos prane\u0161im\u0105 \/ problem\u0105.<\/p>\n

Geriausiu atveju \u012ftraukite ir sekundes, pvz., 18:55:27<\/p>\n <\/td>\n<\/tr>\n

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Ar problema gali b\u016bti pakartota? Jei taip, kaip (i\u0161samiai)? <\/p>\n <\/td>

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I\u0161samiai apra\u0161ykite, kaip galite atkurti problem\u0105.<\/p>\n <\/td>\n<\/tr>\n

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Ar \u0161i funkcija anks\u010diau veik\u0117 taip, kaip tik\u0117jot\u0117s? Jei taip, iki kada? <\/p>\n <\/td>

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Jei ne\u017einote, palikite tu\u0161\u010di\u0105 langel\u012f.<\/p>\n <\/td>\n<\/tr>\n

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Ar prie\u0161 atsirandant \u0161iai problemai sistemoje buvo atlikta koki\u0173 nors konkre\u010di\u0173 pakeitim\u0173? Jei taip, kokie pakeitimai (i\u0161samiai)? <\/p>\n <\/td>

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Visada pamin\u0117kite, k\u0105 paskutin\u012f kart\u0105 pakeit\u0117te ar k\u0105 veik\u0117te prie\u0161 atsirandant problemai, net jei manote, kad tai nesvarbu.<\/p>\n <\/td>\n<\/tr>\n

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Jei taikoma: Kurie prietais\u0173 modeliai ir OS versijos yra paveikti?<\/p>\n <\/td>

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Visada nurodykite tiksli\u0105 operacin\u0117s sistemos versij\u0105 (pvz., „iOS 14.7.1” arba „Android 11”)<\/p>\n <\/td>\n<\/tr>\n

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Jei taikoma: Koks yra vie\u0161asis \u012frenginio IP adresas ir (arba) serijinis numeris?<\/p>\n <\/td>

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Nurodykite bent vien\u0105, net jei tai susij\u0119 su visais \u012frenginiais.<\/p>\n <\/td>\n<\/tr>\n

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\u012etraukti \u017eurnalo failus<\/p>\n <\/td>

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Pa\u017eym\u0117kite \u0161i\u0105 parinkt\u012f, jei norite si\u0173sti \u017eurnalo fail\u0105 kartu su prane\u0161imu apie klaid\u0105. Tai rekomenduojama daryti. <\/p>\n <\/td>\n<\/tr>\n

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Gaukite dabartin\u0119 VPP b\u016bsen\u0105 i\u0161 „Apple” ir \u012ftraukite \u012f prane\u0161im\u0105 apie klaid\u0105<\/p>\n <\/td>

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Pateikiama informacija apie VPP licencij\u0173 priskyrim\u0105. Aktyvuokite \u0161i\u0105 funkcij\u0105 tik tada, jei to pra\u0161o pagalbos tarnyba arba jei j\u016bs\u0173 problema susijusi su VPP. <\/p>\n <\/td>\n<\/tr>\n

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Priedas<\/p>\n <\/td>

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Prid\u0117kite bet kok\u012f fail\u0105, kuris gali b\u016bti naudingas (pvz., klaidos prane\u0161imo ekrano nuotraukas).<\/p>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

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