{"id":39567,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:01","modified_gmt":"2024-12-04T04:39:01","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/lv\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Zi\u0146ojums par k\u013c\u016bdu"},"content":{"rendered":"\n

Zi\u0146ojumu par k\u013c\u016bdu var nos\u016bt\u012bt tie\u0161i atbalsta dienestam, lai zi\u0146otu par probl\u0113m\u0101m vai k\u013c\u016bd\u0101m, un tas ietver inform\u0101ciju un \u017eurn\u0101lus par j\u016bsu kontu un iestat\u012b\u0161anu.<\/p>\n\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Redi\u0123\u0113t<\/a><\/caption>\n
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Temats<\/p>\n <\/td>

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K\u013c\u016bdas zi\u0146ojuma priek\u0161mets. Pievienojiet bi\u013cetes numuru, ja v\u0113laties to pievienot eso\u0161ai atbalsta bi\u013cetei. <\/p>\n <\/td>\n<\/tr>\n

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Paredzam\u0101 uzved\u012bba<\/p>\n <\/td>

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Detaliz\u0113ti aprakstiet, ko dar\u012bj\u0101t un ko gaid\u012bj\u0101t.<\/p>\n <\/td>\n<\/tr>\n

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Faktisk\u0101 uzved\u012bba<\/p>\n <\/td>

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Detaliz\u0113ti aprakstiet, kas tie\u0161i notika. L\u016bdzu, prec\u012bzi cit\u0113jiet k\u013c\u016bdas zi\u0146ojumus. Pal\u012bdz\u0113s ar\u012b, ja pievienosiet ekr\u0101n\u0161\u0101vi\u0146us pielikum\u0101. <\/p>\n <\/td>\n<\/tr>\n

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Kad jums rad\u0101s \u0161\u012b probl\u0113ma?<\/p>\n <\/td>

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L\u016bdzu, nor\u0101diet prec\u012bzu laiku, kad sa\u0146\u0113m\u0101t konkr\u0113tu k\u013c\u016bdas zi\u0146ojumu\/probl\u0113mu.<\/p>\n

Lab\u0101kaj\u0101 gad\u012bjum\u0101 iek\u013caujiet ar\u012b sekundes, piem\u0113ram, 18:55:27.<\/p>\n <\/td>\n<\/tr>\n

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Vai \u0161o probl\u0113mu var atk\u0101rtot? Ja j\u0101, k\u0101 (detaliz\u0113ti)? <\/p>\n <\/td>

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Detaliz\u0113ti aprakstiet, k\u0101 varat reproduc\u0113t probl\u0113mu.<\/p>\n <\/td>\n<\/tr>\n

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Vai \u0161\u012b funkcija iepriek\u0161 ir darbojusies t\u0101, k\u0101 gaid\u012bj\u0101t? Ja j\u0101, tad l\u012bdz kuram datumam? <\/p>\n <\/td>

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Ja nezin\u0101t, atst\u0101jiet tuk\u0161u.<\/p>\n <\/td>\n<\/tr>\n

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Vai pirms \u0161\u012bs probl\u0113mas par\u0101d\u012b\u0161an\u0101s sist\u0113m\u0101 tika veiktas k\u0101das \u012bpa\u0161as izmai\u0146as? Ja j\u0101, k\u0101das izmai\u0146as (detaliz\u0113ti)? <\/p>\n <\/td>

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Vienm\u0113r miniet, k\u0101das bija j\u016bsu p\u0113d\u0113j\u0101s izmai\u0146as vai darb\u012bbas pirms probl\u0113mas par\u0101d\u012b\u0161an\u0101s, pat ja uzskat\u0101t, ka t\u0101s nav b\u016btiskas.<\/p>\n <\/td>\n<\/tr>\n

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Ja piem\u0113rojams: K\u0101di ier\u012b\u010du mode\u013ci un OS versijas ir skartas?<\/p>\n <\/td>

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L\u016bdzu, vienm\u0113r nor\u0101diet prec\u012bzu oper\u0113t\u0101jsist\u0113mas versiju (piem\u0113ram, iOS 14.7.1 vai Android 11).<\/p>\n <\/td>\n<\/tr>\n

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Ja piem\u0113rojams: K\u0101da ir ier\u012bces publisk\u0101 IP adrese un\/vai s\u0113rijas numurs?<\/p>\n <\/td>

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Nosauciet vismaz vienu, pat ja tas attiecas uz vis\u0101m ier\u012bc\u0113m.<\/p>\n <\/td>\n<\/tr>\n

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Iek\u013caut \u017eurn\u0101lu failus<\/p>\n <\/td>

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Atz\u012bm\u0113jiet \u0161o, lai nos\u016bt\u012btu \u017eurn\u0101la failu kop\u0101 ar zi\u0146ojumu par k\u013c\u016bdu. To ir ieteicams dar\u012bt. <\/p>\n <\/td>\n<\/tr>\n

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Ieg\u016bt pa\u0161reiz\u0113jo VPP st\u0101vokli no Apple un iek\u013caut bugreport<\/p>\n <\/td>

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Ietver inform\u0101ciju par VPP licen\u010du pie\u0161\u0137ir\u0161anu. Aktiviz\u0113jiet to tikai tad, ja to l\u016bdz atbalsta dienests vai ja j\u016bsu probl\u0113ma ir saist\u012bta ar VPP. <\/p>\n <\/td>\n<\/tr>\n

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Pielikums<\/p>\n <\/td>

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Pievienojiet jebkuru failu, kas var\u0113tu b\u016bt noder\u012bgs (piem\u0113ram, k\u013c\u016bdas zi\u0146ojuma ekr\u0101n\u0161\u0101vi\u0146i).<\/p>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

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