{"id":46043,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:01","modified_gmt":"2024-12-04T04:39:01","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/ro\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Raport de eroare"},"content":{"rendered":"\n<p>Un raport de eroare poate fi trimis direct c\u0103tre asisten\u021b\u0103 pentru a raporta probleme sau erori \u0219i include informa\u021bii \u0219i jurnale despre contul \u0219i configurarea dvs.<\/p>\n\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3\">\n<caption style=\"caption-side:bottom;text-align:left;border:none;background:none;margin:0;padding:0;\"><a href=\"https:\/\/kb.apptec360.com\/manual\/wp-admin\/admin.php?page=tablepress&#038;action=edit&#038;table_id=3\" rel=\"nofollow\">Editare<\/a><\/caption>\n<tbody class=\"row-hover\">\n<tr class=\"row-1 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Subiect<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Subiectul raportului de eroare. Include\u021bi un num\u0103r de bilet dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi acest lucru la un bilet de asisten\u021b\u0103 existent. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Comportamentul a\u0219teptat<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Descrie\u021bi \u00een detaliu ce a\u021bi f\u0103cut \u0219i ce v\u0103 a\u0219tepta\u021bi s\u0103 se \u00eent\u00e2mple<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Comportamentul real<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Descrie\u021bi \u00een detaliu ce se \u00eent\u00e2mpl\u0103 exact. V\u0103 rug\u0103m s\u0103 cita\u021bi mesajele de eroare EXACT. De asemenea, este util dac\u0103 ad\u0103uga\u021bi capturi de ecran la ata\u0219ament.  <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>La ce or\u0103 a\u021bi \u00eent\u00e2mpinat problema?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>V\u0103 rug\u0103m s\u0103 preciza\u021bi momentul \u00een care a\u021bi primit un anumit mesaj de eroare\/problem\u0103.<\/p><br\/>\n        <p>\u00cen cel mai bun caz, include\u021bi \u0219i secundele, de ex. 18:55:27<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Problema poate fi reprodus\u0103? Dac\u0103 da, cum (\u00een detaliu)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Descrie\u021bi \u00een detaliu modul \u00een care pute\u021bi reproduce problema.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Aceast\u0103 caracteristic\u0103 a func\u021bionat anterior a\u0219a cum v\u0103 a\u0219tepta\u021bi? Dac\u0103 da, p\u00e2n\u0103 c\u00e2nd? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>L\u0103sa\u021bi gol dac\u0103 nu \u0219ti\u021bi.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Au fost efectuate modific\u0103ri specifice ale sistemului \u00eenainte de apari\u021bia acestei probleme? Dac\u0103 da, ce modific\u0103ri (\u00een detaliu)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Men\u021biona\u021bi \u00eentotdeauna care a fost ultima dvs. schimbare sau ac\u021biune \u00eenainte de apari\u021bia problemei, chiar dac\u0103 considera\u021bi c\u0103 este irelevant\u0103.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Dac\u0103 este cazul: Ce modele de dispozitive \u0219i versiuni ale sistemului de operare sunt afectate?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>V\u0103 rug\u0103m s\u0103 men\u021biona\u021bi \u00eentotdeauna versiunea exact\u0103 a sistemului de operare (de exemplu, iOS 14.7.1 sau Android 11)<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-9 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Dac\u0103 este cazul: Care este adresa IP public\u0103 sau\/\u0219i num\u0103rul de serie al dispozitivului?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Numi\u021bi cel pu\u021bin unul, chiar dac\u0103 toate dispozitivele sunt afectate.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-10 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Includerea fi\u0219ierelor jurnal<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Bifa\u021bi aceast\u0103 op\u021biune pentru a trimite fi\u0219ierul jurnal \u00eempreun\u0103 cu raportul de eroare. Este recomandat s\u0103 face\u021bi acest lucru. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-11 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ob\u021bine\u021bi starea VPP curent\u0103 de la Apple \u0219i include\u021bi-o \u00een raportul de eroare<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Include informa\u021bii despre atribuirea licen\u021belor VPP. Activa\u021bi aceast\u0103 op\u021biune numai dac\u0103 vi se solicit\u0103 acest lucru de c\u0103tre asisten\u021b\u0103 sau dac\u0103 problema dvs. este legat\u0103 de VPP. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-12 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ata\u0219ament<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Ata\u0219a\u021bi orice fi\u0219ier care ar putea fi util (de exemplu, capturi de ecran ale unui mesaj de eroare)<\/p><br\/>\n      <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<div class=\"pagebreak-after\"><\/div>\n","protected":false},"parent":46045,"menu_order":0,"template":"","class_list":["post-46043","knowledgebase","type-knowledgebase","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/knowledgebase\/46043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/types\/knowledgebase"}],"version-history":[{"count":2,"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/knowledgebase\/46043\/revisions"}],"predecessor-version":[{"id":48099,"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/knowledgebase\/46043\/revisions\/48099"}],"up":[{"embeddable":true,"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/knowledgebase\/46045"}],"wp:attachment":[{"href":"https:\/\/kb.apptec360.com\/manual\/ro\/wp-json\/wp\/v2\/media?parent=46043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}