{"id":49125,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:02","modified_gmt":"2024-12-04T04:39:02","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/sk\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Spr\u00e1va o chybe"},"content":{"rendered":"\n<p>Hl\u00e1senie o chybe m\u00f4\u017eete posla\u0165 priamo na podporu a nahl\u00e1si\u0165 probl\u00e9my alebo chyby, ktor\u00e9 obsahuj\u00fa inform\u00e1cie a protokoly o va\u0161om \u00fa\u010dte a nastaven\u00ed.<\/p>\n\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3\">\n<caption style=\"caption-side:bottom;text-align:left;border:none;background:none;margin:0;padding:0;\"><a href=\"https:\/\/kb.apptec360.com\/manual\/wp-admin\/admin.php?page=tablepress&#038;action=edit&#038;table_id=3\" rel=\"nofollow\">Upravi\u0165<\/a><\/caption>\n<tbody class=\"row-hover\">\n<tr class=\"row-1 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Predmet<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Predmet hl\u00e1senia chyby. Uve\u010fte \u010d\u00edslo hl\u00e1senia, ak ho chcete prida\u0165 k existuj\u00facemu hl\u00e1seniu podpory. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>O\u010dak\u00e1van\u00e9 spr\u00e1vanie<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Podrobne op\u00ed\u0161te, \u010do ste urobili a \u010do ste o\u010dak\u00e1vali, \u017ee sa stane<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Skuto\u010dn\u00e9 spr\u00e1vanie<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Podrobne op\u00ed\u0161te, \u010do sa presne stalo. Presne uve\u010fte chybov\u00e9 hl\u00e1senia. Pom\u00f4\u017ee tie\u017e, ak do pr\u00edlohy prid\u00e1te sn\u00edmky obrazovky.  <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>V akom \u010dase ste zaznamenali tento probl\u00e9m?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Uve\u010fte presn\u00fd \u010das, kedy ste dostali konkr\u00e9tnu chybov\u00fa spr\u00e1vu\/probl\u00e9m.<\/p><br\/>\n        <p>V najlep\u0161om pr\u00edpade uve\u010fte aj sekundy, napr. 18:55:27<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>D\u00e1 sa tento probl\u00e9m zopakova\u0165? Ak \u00e1no, ako (podrobne)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Podrobne pop\u00ed\u0161te, ako m\u00f4\u017eete probl\u00e9m reprodukova\u0165.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Fungovala t\u00e1to funkcia predt\u00fdm tak, ako ste o\u010dak\u00e1vali? Ak \u00e1no, dokedy? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Ak neviete, nechajte pr\u00e1zdne.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Boli pred objaven\u00edm tohto probl\u00e9mu vykonan\u00e9 v syst\u00e9me nejak\u00e9 konkr\u00e9tne zmeny? Ak \u00e1no, ak\u00e9 zmeny (podrobne)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>V\u017edy uve\u010fte, ak\u00e1 bola va\u0161a posledn\u00e1 zmena alebo \u010dinnos\u0165 pred objaven\u00edm sa probl\u00e9mu, aj ke\u010f si mysl\u00edte, \u017ee je to nepodstatn\u00e9.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ak sa uplat\u0148uje: Ktor\u00fdch modelov zariaden\u00ed a verzi\u00ed opera\u010dn\u00e9ho syst\u00e9mu sa to t\u00fdka?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>V\u017edy uve\u010fte presn\u00fd n\u00e1zov verzie opera\u010dn\u00e9ho syst\u00e9mu (napr. iOS 14.7.1 alebo Android 11)<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-9 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ak sa uplat\u0148uje: Ak\u00e1 je verejn\u00e1 IP adresa a\/alebo s\u00e9riov\u00e9 \u010d\u00edslo zariadenia?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Uve\u010fte aspo\u0148 jedno, aj ke\u010f sa to t\u00fdka v\u0161etk\u00fdch zariaden\u00ed.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-10 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Zahrn\u00fa\u0165 s\u00fabory denn\u00edka<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Za\u010diarknite t\u00fato mo\u017enos\u0165, ak chcete odosla\u0165 s\u00fabor denn\u00edka s hl\u00e1sen\u00edm chyby. Odpor\u00fa\u010da sa to urobi\u0165. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-11 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Z\u00edskanie aktu\u00e1lneho stavu VPP od spolo\u010dnosti Apple a zahrnutie do hl\u00e1senia o chybe<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Obsahuje inform\u00e1cie o pridelen\u00ed licenci\u00ed VPP. Aktivujte ju len vtedy, ak v\u00e1s o to po\u017eiada podpora alebo ak sa v\u00e1\u0161 probl\u00e9m t\u00fdka VPP. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-12 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Pr\u00edloha<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Prilo\u017ete ak\u00fdko\u013evek s\u00fabor, ktor\u00fd by mohol by\u0165 u\u017eito\u010dn\u00fd (napr. sn\u00edmky obrazovky s chybovou spr\u00e1vou).<\/p><br\/>\n      <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<div class=\"pagebreak-after\"><\/div>\n","protected":false},"parent":49127,"menu_order":0,"template":"","class_list":["post-49125","knowledgebase","type-knowledgebase","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/knowledgebase\/49125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/types\/knowledgebase"}],"version-history":[{"count":2,"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/knowledgebase\/49125\/revisions"}],"predecessor-version":[{"id":51478,"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/knowledgebase\/49125\/revisions\/51478"}],"up":[{"embeddable":true,"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/knowledgebase\/49127"}],"wp:attachment":[{"href":"https:\/\/kb.apptec360.com\/manual\/sk\/wp-json\/wp\/v2\/media?parent=49125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}