{"id":49869,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/bug-report\/"},"modified":"2024-12-04T05:39:02","modified_gmt":"2024-12-04T04:39:02","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/sl\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Poro\u010dilo o napaki"},"content":{"rendered":"\n<p>Poro\u010dilo o hro\u0161\u010du lahko po\u0161ljete neposredno podpori za podporo, \u010de \u017eelite prijaviti te\u017eave ali hro\u0161\u010de, vklju\u010duje pa informacije in dnevnike o va\u0161em ra\u010dunu in nastavitvah.<\/p>\n\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3\">\n<caption style=\"caption-side:bottom;text-align:left;border:none;background:none;margin:0;padding:0;\"><a href=\"https:\/\/kb.apptec360.com\/manual\/wp-admin\/admin.php?page=tablepress&#038;action=edit&#038;table_id=3\" rel=\"nofollow\">Uredi<\/a><\/caption>\n<tbody class=\"row-hover\">\n<tr class=\"row-1 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Zadeva<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Predmet poro\u010dila o hro\u0161\u010du. \u010ce \u017eelite to dodati obstoje\u010di vti\u010dnici za podporo, vklju\u010dite \u0161tevilko vti\u010dnice. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Pri\u010dakovano vedenje<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Podrobno opi\u0161ite, kaj ste storili in kaj ste pri\u010dakovali, da se bo zgodilo.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Dejansko vedenje<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Natan\u010dno opi\u0161ite, kaj se je zgodilo. Natan\u010dno navedite sporo\u010dila o napakah. Pomaga tudi, \u010de v priponko dodate posnetke zaslona.  <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Kdaj se je te\u017eava pojavila?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Navedite natan\u010den \u010das, ko ste dobili dolo\u010deno sporo\u010dilo o napaki\/problem.<\/p><br\/>\n        <p>V najbolj\u0161em primeru vklju\u010dite tudi sekunde, npr. 18:55:27<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ali je mogo\u010de te\u017eavo ponoviti? \u010ce da, kako (podrobno)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Podrobno opi\u0161ite, kako lahko ponovite te\u017eavo.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ali je ta funkcija prej delovala, kot ste pri\u010dakovali? \u010ce da, do kdaj? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>\u010ce ne veste, pustite prazno.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Ali so bile pred pojavom te te\u017eave v sistemu izvedene kak\u0161ne posebne spremembe? \u010ce da, katere spremembe (podrobno)? <\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Vedno omenite, kaj ste nazadnje spremenili ali storili pred pojavom te\u017eave, tudi \u010de menite, da je to nepomembno.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>\u010ce je primerno: Kateri modeli naprav in razli\u010dice operacijskega sistema so prizadeti?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Vedno natan\u010dno navedite razli\u010dico operacijskega sistema (npr. iOS 14.7.1 ali Android 11)<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-9 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>\u010ce je primerno: Kateri je javni naslov IP in\/ali serijska \u0161tevilka naprave?<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Navedite vsaj eno, tudi \u010de so prizadete vse naprave.<\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-10 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Vklju\u010dite dnevni\u0161ke datoteke<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Ozna\u010dite to, \u010de \u017eelite poslati dnevni\u0161ko datoteko s poro\u010dilom o napaki. To je priporo\u010dljivo storiti. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-11 odd\">\n\t<td class=\"column-1\"><br\/>\n        <p>Prenesite trenutno stanje VPP od dru\u017ebe Apple in ga vklju\u010dite v poro\u010dilo o napaki<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Vklju\u010duje informacije o dodelitvah licenc VPP. Aktivirajte jo le, \u010de vas za to zaprosi podpora ali \u010de se va\u0161a te\u017eava nana\u0161a na VPP. <\/p><br\/>\n      <\/td>\n<\/tr>\n<tr class=\"row-12 even\">\n\t<td class=\"column-1\"><br\/>\n        <p>Priponka<\/p><br\/>\n      <\/td><td class=\"column-2\"><br\/>\n        <p>Prilo\u017eite vse datoteke, ki bi lahko bile koristne (npr. posnetke zaslona s sporo\u010dilom o napaki).<\/p><br\/>\n      <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<div class=\"pagebreak-after\"><\/div>\n","protected":false},"parent":49871,"menu_order":0,"template":"","class_list":["post-49869","knowledgebase","type-knowledgebase","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/knowledgebase\/49869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/types\/knowledgebase"}],"version-history":[{"count":2,"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/knowledgebase\/49869\/revisions"}],"predecessor-version":[{"id":51475,"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/knowledgebase\/49869\/revisions\/51475"}],"up":[{"embeddable":true,"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/knowledgebase\/49871"}],"wp:attachment":[{"href":"https:\/\/kb.apptec360.com\/manual\/sl\/wp-json\/wp\/v2\/media?parent=49869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}