{"id":272,"date":"2024-03-14T10:12:20","date_gmt":"2024-03-14T09:12:20","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/?post_type=knowledgebase&#038;p=272"},"modified":"2024-03-22T06:24:34","modified_gmt":"2024-03-22T05:24:34","slug":"troubleshooting","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/requirements-and-installation\/configuration-of-the-virtual-appliance\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p>1. You did not receive an e-mail when configuring the appliance in Step Five \u2013 License Agreement: <\/p>\n\n\n\n<p>Make sure your e-mail settings in Step Three \u2013 Server Settings are correct. To resend the password check \u201cReset passwords and send an Account Creation Mail for all included Client Licenses\u201d in Step Five \u2013 License Agreement before running \u201cConfigure Appliance\u201d again.<\/p>\n\n\n\n<p>2. You\u2019ve received an error in regards to Let\u2019s Encrypt during the configuration in Step Five \u2013 License Agreement: <\/p>\n\n\n\n<p>Make sure the appliance is reachable by its domain name on port 80. Let\u2019s encrypt also writes a log to \u201c\/var\/log\/letsencrypt\u201d which might help with further troubleshooting.<\/p>\n","protected":false},"parent":236,"menu_order":0,"template":"","class_list":["post-272","knowledgebase","type-knowledgebase","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/types\/knowledgebase"}],"version-history":[{"count":2,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/272\/revisions"}],"predecessor-version":[{"id":1468,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/272\/revisions\/1468"}],"up":[{"embeddable":true,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/236"}],"wp:attachment":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/media?parent=272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}