{"id":286,"date":"2024-03-14T10:19:38","date_gmt":"2024-03-14T09:19:38","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/?post_type=knowledgebase&p=286"},"modified":"2024-04-25T08:24:07","modified_gmt":"2024-04-25T06:24:07","slug":"bug-report","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/general-settings\/account-overview\/account-information\/bug-report\/","title":{"rendered":"Bug Report"},"content":{"rendered":"\n

A bug report can be sent directly to support to report issues or bugs and includes information and logs about your account and setup.<\/p>\n\n\n\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Edit<\/a><\/caption>\n

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Subject<\/p>
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The subject of the bug report. Include a ticket number if you want to add this to an existing support ticket.<\/p>
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Expected Behavior<\/p>
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Describe in detail what you did and what you expected to happen<\/p>
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Actual Behavior<\/p>
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Describe in detail what exactly happen. Please quote error messages EXACTLY. It also helps if you add screenshots to the attachment.<\/p>
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At what time did you experience the issue?<\/p>
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Please give a precise time when you got a specific error message\/problem.<\/p>
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In best case include seconds too, e.g. 18:55:27<\/p>
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Can the issue be replicated? If yes, how (in detail)?<\/p>
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Describe how you can reproduce the issue in detail.<\/p>
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Has this feature worked previously as you expected? If yes, until when?<\/p>
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Leave empty if you do not know.<\/p>
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Were there any specific changes made to the system before this issue appeared? If yes, what changes (in detail)?<\/p>
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Always mention what your last change or action was before the issue appeared, even if you think it is irrelevant.<\/p>
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If Applicable: Which device models and OS versions are affected?<\/p>
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Please always name the exact OS Version (e.g. iOS 14.7.1 or Android 11)<\/p>
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If Applicable: What is the public IP address or\/and Serialnumber of the Device?<\/p>
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Name at least one, even if all devices are affected.<\/p>
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Include logfiles<\/p>
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Check this to send the logfile with the bugreport. This is recommended to do.<\/p>
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Fetch current VPP state from Apple and include to bugreport<\/p>
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Includes information about VPP License Assignments. Only activate this if you are asked to do so by support or if your problem is about VPP.<\/p>
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Attachment<\/p>
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Attach any file that could be useful (e.g. Screenshots of an error message)<\/p>
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