{"id":539,"date":"2024-03-19T07:10:06","date_gmt":"2024-03-19T06:10:06","guid":{"rendered":"https:\/\/kb.apptec360.com\/manual\/?post_type=knowledgebase&#038;p=539"},"modified":"2024-04-01T08:39:50","modified_gmt":"2024-04-01T06:39:50","slug":"remote-control-your-device","status":"publish","type":"knowledgebase","link":"https:\/\/kb.apptec360.com\/manual\/knowledgebase\/general-settings\/remote-control\/teamviewer\/remote-control-your-device\/","title":{"rendered":"Remote Control your device"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>To remote control your device, select the device, click on the wheel and choose \u201cTeamViewer Remote Control\u201d<\/p>\n\n\n\n<p>If there is already an active session, you can either use the old session or create a new one.<\/p>\n\n\n\n<p>Confirm that you want to create a new TeamViewer Session.<\/p>\n\n\n\n<p>After a few seconds you will get a link for your TeamViewer Session. You can click on \u201cStart\u201d to open this link in a new window.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"436\" height=\"558\" src=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/remote_control.jpg\" alt=\"\" class=\"wp-image-540\" srcset=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/remote_control.jpg 436w, https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/remote_control-234x300.jpg 234w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"pagebreak-after\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p>This link will open your installed TeamViewer and connect you to your device.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"532\" height=\"322\" src=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-connect.jpg\" alt=\"\" class=\"wp-image-544\" srcset=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-connect.jpg 532w, https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-connect-300x182.jpg 300w\" sizes=\"(max-width: 532px) 100vw, 532px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p>Now you have to confirm the connection on the device itself to remote control it.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"406\" height=\"356\" src=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-remote.jpg\" alt=\"\" class=\"wp-image-546\" srcset=\"https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-remote.jpg 406w, https:\/\/kb.apptec360.com\/manual\/wp-content\/uploads\/2024\/03\/tv-remote-300x263.jpg 300w\" sizes=\"(max-width: 406px) 100vw, 406px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>If you are using iOS you will get a message in the AppTec360 MDM Client. With that link the device will join the remote session. Depending on the notification settings of the device it is possible that you will not receive a notification and have to open the AppTec360 MDM Client manually.<\/p>\n\n\n\n<p>On some Android devices (e.g. Samsung) it is required to install an additional app as addon. The TeamViewer app on the device will inform you about that, if this is necessary on your device.<\/p>\n\n\n\n<div class=\"pagebreak-after\"><\/div>\n","protected":false},"parent":531,"menu_order":0,"template":"","class_list":["post-539","knowledgebase","type-knowledgebase","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/types\/knowledgebase"}],"version-history":[{"count":3,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/539\/revisions"}],"predecessor-version":[{"id":3305,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/539\/revisions\/3305"}],"up":[{"embeddable":true,"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/knowledgebase\/531"}],"wp:attachment":[{"href":"https:\/\/kb.apptec360.com\/manual\/wp-json\/wp\/v2\/media?parent=539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}