General Overview
Explanation of Android Enterprise
Requirements and Installation
Requirements
General Settings
Account Overview
Account Information
Global Configuration
Privacy
Role Based Access
Apple Configuration
Android Configuration
Windows Configuration
ContentBox
LDAP Configuration
App Management
In-House App DB
App Settings
App Store Settings
Remote Control
Sim Card Management
Subscription Management
General Audit Log
Mobile Management
iOS Configuration
General
Device Log (only on device level)
Asset Management (only on device level)
Asset Management (only on device level)
Security Management
Anti Theft (only on device level)
Security Configuration
End of Life (only on device level)
Restriction Settings
BYOD
Connection Management
Web Management
App Management
Android Enterprise – Fully Managed Device Configuration
General
Device Log (only on device level)
Device Settings
Asset Management (only on device level)
Security Management
Anti Theft (only on device level)
Security Configuration
End of Life (only on device level)
Restriction Settings
Connection Management
PIM Management
App Management
Enterprise App Manager
Restrictions & Settings
Enterprise App Store
Enterprise Play Store
Kiosk Mode & Launcher
Remote Control
Content Management
Additional API
Samsung KNOX
Android Enterprise - Fully Managed Device with-Work Profile (COPE)
Android Enterprise – Container Configuration
General
Asset Management (only on device level)
Security Management
Anti Theft (only on device level)
Security Configuration
End of Life (only on device level)
Restriction Settings
Connection Management
PIM Management
App Management
Enterprise App Manager
Restrictions & Settings
Enterprise App Store
Enterprise Play Store
Content Management
Android Configuration
General
Device Log (only on device level)
Device Settings
Asset Management (only on device level)
Security Management
Anti Theft (only on device level)
Security Configuration
End of Life (only on device level)
Restriction Settings
BYOD Container
Connection Management
PIM Management
App Management
Enterprise App Manager
Restrictions & Settings
Kiosk Mode & Launcher
Remote Control
Content Management
Configuration Windows 10 PC
General
Device Log (only on device level)
Asset Management (only on device level)
Security Management
Anti Theft (only on device level)
Security Configuration
Restriction Settings
BitLocker
Certificate Management
Connection Management
PIM Management
App Management
Enterprise App Manager
MacOS Configuration
General
Asset Management (only on device level)
Update Management (only on device level)
Security Management
Anti Theft
Security Configuration
Restriction Settings
Connection Management
PIM Management
Dashboard & Reporting
Multitenant Management
Additional views
Bug Report
A bug report can be sent directly to support to report issues or bugs and includes information and logs about your account and setup.
Subject | The subject of the bug report. Include a ticket number if you want to add this to an existing support ticket. |
Expected Behavior | Describe in detail what you did and what you expected to happen |
Actual Behavior | Describe in detail what exactly happen. Please quote error messages EXACTLY. It also helps if you add screenshots to the attachment. |
At what time did you experience the issue? | Please give a precise time when you got a specific error message/problem. In best case include seconds too, e.g. 18:55:27 |
Can the issue be replicated? If yes, how (in detail)? | Describe how you can reproduce the issue in detail. |
Has this feature worked previously as you expected? If yes, until when? | Leave empty if you do not know. |
Were there any specific changes made to the system before this issue appeared? If yes, what changes (in detail)? | Always mention what your last change or action was before the issue appeared, even if you think it is irrelevant. |
If Applicable: Which device models and OS versions are affected? | Please always name the exact OS Version (e.g. iOS 14.7.1 or Android 11) |
If Applicable: What is the public IP address or/and Serialnumber of the Device? | Name at least one, even if all devices are affected. |
Include logfiles | Check this to send the logfile with the bugreport. This is recommended to do. |
Fetch current VPP state from Apple and include to bugreport | Includes information about VPP License Assignments. Only activate this if you are asked to do so by support or if your problem is about VPP. |
Attachment | Attach any file that could be useful (e.g. Screenshots of an error message) |