Troubleshooting

1. You did not receive an e-mail when configuring the appliance in Step Five – License Agreement:

Make sure your e-mail settings in Step Three – Server Settings are correct. To resend the password check “Reset passwords and send an Account Creation Mail for all included Client Licenses” in Step Five – License Agreement before running “Configure Appliance” again.

2. You’ve received an error in regards to Let’s Encrypt during the configuration in Step Five – License Agreement:

Make sure the appliance is reachable by its domain name on port 80. Let’s encrypt also writes a log to “/var/log/letsencrypt” which might help with further troubleshooting.

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